Today, in the office, my office, not the TV show, I am furiously calling patients to prepare them for Monday’s clinic, making sure charts are compiled and ready for my doctor on Monday, returning phone calls and working flags (messages) from various sources from the week. I’d like to say Fridays are our quiet day, but alas, they haven’t been lately. I don’t know if that’s because people are freaked out because our office will be closed for two days and OMG, I NEED TO CALL MY NEUROSURGEON’S OFFICE, or if it’s just a coincidence, but I can assure you, there is no sitting around waiting for the phones to ring.
Actually, we don’t have a dedicated person answering our phones. We don’t have a receptionist whose sole job is to wait for patients to call. I wish we did. We do have a secretary, and she does answer our calls on clinic days, but we share her with another doctor so we only really get to use her on clinic days, off clinic days, it’s up to me. Patients don’t understand that. And I don’t blame them, that’s just the way our office is set up. The MA’s do the bulk of phone work. We triage the calls and the nurse returns calls she needs to, post op questions, medication questions, surgery questions, I do the rest.
Anyway. I thought you might be interested in where I hang out 40 + hours per week. I purposefully stayed late one night when everyone left so I could take this video. I had to film it several times because I would come across patient information and of course, we can’t have patient information displayed anywhere. I apologize for the quick turns but I was nervous someone would see me and it wasn’t so much I was filming that made me nervous but my “explanation.”
“Um, oh, hi. Yeah. I’m just filming for my blog.” *embarrassed smile*
Just feels weird.
Thanks for watching!